FAQs | Shipping & Returns
FAQs
How do I sign up?
Can I place orders if I did not sign up?
How do I contact Astéria?
Any handling charge for credit cards payment?
How do I make payment?
Online Banking (MBB and PBB account details below) or PayPal.
Do Astéria provide warranty for all products?
Asteria reserved the right on how the reimbursement will be made, either cash or discount voucher or products. It is on the case by case basis.
Please enjoy your shopping with us.
Non-Defects Description
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Due to the variation of monitors, photograph chromatic aberration, the color may be slightly different which does not affect the quality of the item. The actual colour will be based on the real item.
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For handmade items, it is normal that there are some unavoidable residual glue and other minute defects which will not affect the appearance of the product.
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Metal products may be overlapped or crashed slightly on the surface during the production procedure, so tiny scratches and nonsmooth surface are normal and acceptable.
Shipping & Returns
Do you ship internationally?
How do I know that my parcel has been shipped?
Which courier service do you use? How can I track my order?
www.tracking.my/gdex
How much do you charge for delivery?
If you spend RM100 and above in a single receipt, you will be able to enjoy the benefit of FREE SHIPPING within MALAYSIA.
How long does standard delivery take?
For other countries, the estimated time frame will be around 14-21 days.
The above time frame is just for reference purpose, depends on the product.
It may take shorter or longer time, some of our products are custom made by factory.
I have not received my parcel, what should I do?
If there are any other issues, please contact us.
Can I return, exchange or get a refund for my purchase?
However, we do provide 30 days warranty for certain products. Please check the details from the product information section.
What should I do if I received incorrect or defective item?
Please do not return the item to us without informing us in advance.
Please enjoy your shopping with us.