FAQs | Shipping & Returns

FAQs

How do I sign up?

Please click ''log in'' at the Home page, you can either sign up with Facebook, Google or e-mail.



Can I place orders if I did not sign up?

It will only take 3 minutes to sign up and you will enjoy the best customer service support from us.



How do I contact Astéria?

For all inquires, there are few ways to reach us, we strongly advise you to go to ''Home - Contact Us'' or drop us email jewelleryasteria@gmail.com



Any handling charge for credit cards payment?

We use Pay-Pal for credit card payment, and yes there is some small charges that will be beared by Astéria.



How do I make payment?

There are two methods that a payment can be made.
Online Banking (MBB and PBB account details below) or PayPal. MBB Account: 512400518017 PBB Account: 3209916435



Do Astéria provide warranty for all products?

We do provide 30 days (from the date you received the item) warranty for certain products, please check the details from the product information section. If you wish to claim your warranty, please contact us and provide photos of the received products.
Asteria reserved the right on how the reimbursement will be made, either cash or discount voucher or products. It is on the case by case basis. Astéria Jewellery has strict quality-control for all producsts and its packaging.
Please enjoy your shopping with us.



Non-Defects Description

  • Due to the variation of monitors, photograph chromatic aberration, the color may be slightly different which does not affect the quality of the item.  The actual colour will be based on the real item. 

  • For handmade items, it is normal that there are some unavoidable residual glue and other minute defects which will not affect the appearance of the product.

  • Metal products may be overlapped or crashed slightly on the surface during the production procedure, so tiny scratches and nonsmooth surface are normal and acceptable.

 

Shipping & Returns

How do I sign up?

Please click ''log in'' at the Home page, you can either sign up with Facebook, Google or e-mail.



Can I place orders if I did not sign up?

It will only take 3 minutes to sign up and you will enjoy the best customer service support from us.



How do I contact Astéria?

For all inquires, there are few ways to reach us, we strongly advise you to go to ''Home - Contact Us'' or drop us email jewelleryasteria@gmail.com



Any handling charge for credit cards payment?

We use Pay-Pal for credit card payment, and yes there is some small charges that will be beared by Astéria.



How do I make payment?

There are two methods that a payment can be made.
Online Banking (MBB and PBB account details below) or PayPal. MBB Account: 512400518017 PBB Account: 3209916435



Do Astéria provide warranty for all products?

We do provide 30 days (from the date you received the item) warranty for certain products, please check the details from the product information section. If you wish to claim your warranty, please contact us and provide photos of the received products.
Asteria reserved the right on how the reimbursement will be made, either cash or discount voucher or products. It is on the case by case basis. Astéria Jewellery has strict quality-control for all producsts and its packaging.
Please enjoy your shopping with us.



2019. All rights reserved by Astéria Jewellery.